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Overcoming
Recruiting Objections:
How to Become the Queen of Closing
By Kristie Tamsevicius
One of the biggest challenges in
recruiting is overcoming objections. When someone offers an objection,
they are not saying no. Instead, they are sharing a concern or challenge
that they need help solving. Learning to handle objections smoothly
takes practice. It’s not only a matter of knowing what to say, but
knowing how to listen and share from your heart. By really connecting
with the potential recruits, you need to take your focus off yourself
and truly think about how you can help that individual person. What if I
told you there was a simple method for overcoming objections that
dramatically boost your recruiting, would you want to know how?
Here’s how to become the queen of closing -- show your potential
recruits you CARE!
Check for understanding
Acknowledge
Respond honestly
Expectantly wait.
Imagine if instead of rattling off 101
reasons why your opportunity is the greatest on earth, that you actually
stopped, connected, and shared with them from the heart? Using the CARE
method of recruiting, let’s you bond with them as a person. It changes
to focus to being on them, how this opportunity will truly help them,
and how you can help them overcome any challenges of time, money, or
fear that they might have.
Here’s an example.
Let’s say I am doing a recruiting
appointment with Susie.
We are having a cup of coffee to discuss my business opportunity. Susie
is a young mom with 2 kids.
Recruiter asks, “So Susie, is
there any reason why you wouldn’t want to try our business opportunity?
Susie, “Actually, your business
opportunity sounds great, but I don’t know how I’d find the time to do
it. I am so busy with errands and taking care of the kids.”
Stop right here.
What Susie is saying is not that she is not interested. She is saying
that she has a problem of not knowing how to make enough time to work
your business opportunity in her schedule. She wants you to help her
solve her problem. Here’s how you respond with the CARE method.
C - Check for Understanding - Mirror back
what you think you heard her say. Nod your head and look her in the eye.
Recruiter - “So Susie, you are
saying that you are really busy?”
Susie, “Yes, it’s really crazy
being a mom and trying to get everything done.”
A - Acknowledge - This is like giving a
verbal hug and really honoring her feelings.
Recruiter - “Oh Susie, you time is
really limited huh?”
Susie - “Yes, I try so hard to
give me kids a good life. It takes a lot of time and effort.”
R - Respond honestly - Share that you
understand how she is feeling. Here is where the feel, felt, found
method works great. Show her that you can help her solve the problem she
is mentioning in the objection.
Recruiter - “I know we moms are
always busy running around doing things for the family. I know lots of
moms feel that way. We have actually found that busy moms do great with
this opportunity because they are really on top of things. If I could
show you how to work this into your schedule would you be interested?"
E - Expectantly wait - After you say your
last close to overcome the objection, just pause and wait to see what
she says. Make sure the next words that are spoken are hers.
If Susie offers another objection, you
start over again with understanding her issue, acknowledging it,
responding honestly, and waiting. If Susie offers 3 objections, consider
that she might be having a hard time saying no and give her an out.
Don't waste your time trying to sell an opportunity to someone who is
truly not interested.
Susie, "Yes, if you can show me
how to work this opportunity and fit it into my schedule, I'd love to
try it. Sign me up."
So next time you are conducting a
recruiting interview, remember to show them you care. Before you know
it, you’ll be on your way to building a huge downline.
Good luck building your team!
Author:
Article by Kristie Tamsevicius - Speaker,
Author, and Online Business Expert, Kristie Tamsevicius. She is the
author of several books including "I Love My Life: A Mom's Guide to
Working from Home" and a contributing author to the upcoming book, "More
Build it Big: 101 Insider Secrets from Direct Selling Experts" by
Dearborn Publishing.
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